This statement explains how PIPE Networks Pty Limited (TPG) processes your data for the TPG-FANS Application (Application), which you can access and download via the Apple app store or Google Play store.
Last updated: 20 November 2020
Please note, this privacy statement relates to the Application and TPG in Australia.
The Application is provided to you by PIPE Networks Pty Limited ABN 21 099 104 122 (TPG), of 63-65 Waterloo Road, Macquarie Park NSW 2113 Australia
This Privacy Notice explains the information that is collected by the Application and how it will be used. For further information please contact pipelegal@tpgtelecom.com.au.
The wider TPG Telecom Group own and operate nationwide fixed and mobile network infrastructure.
In this privacy policy:
Our main phone number is (02) 9009 9009.
Your opinion matters to us - if you have any questions about our privacy policy, you can email us at: privacycompliance@tpg.com.au or you can contact our privacy team:
Call us on (02) 9009 9009.
Fax us on 02 9252 7855.
Our postal address is:
TPG Privacy Officer
65 Waterloo Road
Macquarie Park NSW 2113
In order to enable users to make use of the Application features and provide the service through the Application, the Application assigns or collects the below information about users:
We collect your personal information when:
TPG will not share or disclose to third parties any personal information collected by the Application, unless you have agreed to do so or explicitly required by law.
TPG will not share your personal information outside of Australia.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed, such as when the TPG Asset is decommissioned or relocated, or when we are no longer required by law to retain it (whichever is the later).
TPG takes technical and organisational security measures as required by law and by industry standards to protect your personal data from unauthorised access, use or disclosure. We take steps to ensure that we only use your personal information as described in this privacy notice and to honour the choices that you have made. We only partner with service providers who contract to provide the same level of information security that you can expect from TPG.
In case you need more information on how TPG uses your personal data and/or maintains the security of your information, and your rights to access and/or delete the information TPG holds, please contact privacycompliance@tpg.com.au.
Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Privacy team.
Right to correct personal data
You have the right to correct information held about you if it's not accurate.
Right to access personal data
You have the right to make a request for a copy of the personal data that TPG holds about you.
Right to data portability
You have the right to be able to take with you the personal data you provided to us in certain circumstances.
Right to object to use of personal data
You have the right, in certain circumstances, to object to TPG processing your personal information.
To opt out of analytics;
For Android users, you can opt out of providing this information via your Settings. For iOS users, you can opt out of providing this information via your device Settings.
To opt out of push notifications;
You may disable push-notifications via your device Settings (Notifications).
How to lodge a complaint
If you want to contact us about any of your rights or if complain about how we use your information, contact our Privacy team. We'll do our best to help but if you're still unhappy, you can contact the Australian Privacy Commissioner: GPO Box 5218 Sydney NSW 2001.
Telephone: 1300 363 992.
Email: enquiries@oaic.gov.au(preferred)